Other Topics We Cover
Our websites started out as the extension of a hobbwebsites started out as the extension of a hobby, then as a way to create our own databases of great content to use ourselves.
The work911 network has grown over the last fifteen years, so we decided to create a page to help you find what you need.
Note that our sites are available free of charge, and require NO registration or personal information to use.
|Topics||Frequently Asked Questions Sections/Our Professional Libraries|
m.shbiyue.com.cn is our original and main site, from which you can access all our free tips, articles and advice. It focuses primarily on creating better workplaces, and includes a library of over 300 original articles by Robert Bacal. That's where you are now.
A sub-section on the main site, the Free Communication Resource Center exists to help you improve your communication skills and improve communication within the enterprise. Contains tips, advice, and lots more.
Conflict occurs naturally, but the skills to manage and resolve it are less common. So, we created a site focusing on the skills needed to deal more effectively with conflict.
We think we know a lot about leadership, but the reality is there is no magic, and universal formula. So, The Leadership Resource Center covers the waterfront of leadership topics. This is so important because effective leadership requires you know DIFFERENT ways to lead.
Sub-titled, Man Plans, God Laughs, this site originally focused on strategic planning and tactical planning, and now houses tons of resources on financial, disaster,career, and other planning topics.
For years now, jobs and careers have faced new challenges, and also, new job search tools have evolved. So we refocused our articles site to help you with crafting resumes, networking both online and off, and much more.
Whether you are in the training business, work in corporate training and HR departments, or simply attend training, you'll find help with maximizing learning, ROI (return on investment) of training spends, and a lot more.
One of our most popular sites, we cover all aspects of providing customer service, with specialized information for different industries, from government through hospitality and retail. A MUST read for customer service professionals and representatives, and lots for plain old customers.
A place for government employees and those interested in customer service in government to learn, share and talk about issues in the public sector.
The Guide To Dealing With Angry Customers (new for 2013)
Join us in sharing techniques for dealing the toughest, most difficult customers and clients. Ask your questions, get answers, and share your expertise on the tough customer.
Reviled and dreaded, performance appraisals need not be wasted time, or quite so uncomfortable. At one of the most content rich sites of its kind on the planet, you'll find tips, advice, and survival tips on how to make this actually yield dividends. Special material to help regular employees deal with difficult employee review situations.
Got a question about how to communicate effectively? We've probably answered it in our question and answer section.
We've tried to distill essential leadership skill information into a number of questions and answers, so you can save time.
There's so much material on customer service improvement that we decided to summarize much of it, and smash some customer service myths, at the same time. Formated in easy to read question and answer formats.
Got a question about training either from a buyer, or about how the business works? Want better return on training investment. Check out our Training and Development Question Area.
In effect a free performance appraisal and performance management survival guide for managers, employees and HR professionals.